Refund of Customs Duty and VAT
When Can You Claim a Refund?
You may be eligible for a refund of Customs Duty and VAT in the following cases:
✔️ Returned Goods – If you send back a product you purchased.
✔️ Incorrect Import Declaration – If there was an error in Customs value or VAT rate.
How to Claim a Refund for an Import Declaration Error?
📌 Step 1: Contact the courier or postal service that handled your shipment.
📌 Step 2: Provide supporting documents (order confirmation, invoice, etc.).
📌 Step 3: The courier/postal operator will correct the declaration.
⚠️ Important: You can only claim a refund after Customs charges have been paid.
Can customs duty be reclaimed?
How to Claim a Refund for Returned Goods?
1️⃣ Confirm with the seller about their return policy and process.
2️⃣ If you paid import taxes to the seller, request a refund directly from them.
3️⃣ If you paid import taxes to a courier/postal service, seek a refund from them.
- They will need proof that the goods were exported outside the European Union (EU).
4️⃣ Refunds for returned goods must be processed within 90 days from the import date.
Proof & Process for Exported Returns
📌 If the original consignment value was €150+, an export declaration must be filed.
📌 The export declaration will generate a Master Reference Number (MRN).
📌 You need to request this MRN from your courier/postal operator.
📌 Provide the MRN to the seller as proof of export.
If the goods qualified for Low Value Consignment Relief, you don’t need an export declaration. However, you must keep proof of export (postal receipt or courier confirmation).
For more insights into customs clearance and refunds, check out this detailed guide on customs duty refunds and compliance. 🚛📦